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Vertex Commercial

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Terms of Service

These Terms of Service ("Terms") govern access to and use of the Vertex Commercial website, Vertex Commercial software platform, related applications, features, implementation services, support services, and other services made available by Vertex Commercial (collectively, the "Services").

Vertex Commercial ("Vertex Commercial," "we," "us," or "our") is the company that provides the Vertex Commercial CRM and operations platform for cleaning companies.

These Terms apply to businesses and organizations that access or use the Services, as well as individuals acting on their behalf. In these Terms, the business or organization receiving the Services is referred to as the "Customer," and individuals authorized by the Customer to access the Services are referred to as "Authorized Users."

By entering into an Order Form, purchasing or subscribing to Services, creating or using a Vertex Commercial account on behalf of a Customer, or otherwise agreeing to these Terms, the Customer agrees to be bound by these Terms.

If an individual accepts these Terms on behalf of a company or other organization, that individual represents that they have authority to bind that organization.

Last updated
August 13, 2026
Applies to
vertexcommercial.io
Provided by
Vertex Commercial

Agreement and Services

1. Business Use

Vertex Commercial is a business-to-business software service intended for cleaning companies and related organizations.

The Services are not marketed as consumer household products. A person who accesses or purchases the Services on behalf of an organization represents that the Services are being obtained primarily for business or professional purposes.

Customers are responsible for ensuring that personnel who purchase, administer, or use the Services on their behalf are authorized to do so.

2. Vertex Commercial Services

Vertex Commercial provides CRM and operational software designed to support the management of cleaning businesses.

Depending on the Customer's selected plan, modules, configuration, integrations, and commercial agreement, the Services may include functionality relating to:

  • customer and lead management;
  • service locations;
  • recurring and one-time cleaning jobs;
  • scheduling and workforce coordination;
  • employee and cleaner records;
  • time-related operational records;
  • customer communications;
  • invoices and payment-status records;
  • operational financial information;
  • expenses and profitability reporting;
  • inventory and warehouses;
  • tools and equipment;
  • quality-control workflows;
  • inspections and checklists;
  • documents and operational records;
  • reporting and analytics;
  • AI-assisted functionality;
  • APIs and integrations;
  • branch or franchise management;
  • mobile access;
  • other configured operational functionality.

The specific Services made available to a Customer are determined by the applicable Order Form, proposal, plan, configuration, and other written commercial terms agreed between the Customer and Vertex Commercial.

Descriptions on the public Vertex Commercial website provide a general overview of the platform. If a website description conflicts with an executed Order Form or other written commercial agreement, the executed commercial agreement controls for that Customer.

Orders and Service Delivery

3. Orders and Commercial Agreements

A Customer may obtain Vertex Commercial Services through an Order Form, commercial proposal, subscription agreement, individualized commercial and payment process, or another written arrangement accepted by Vertex Commercial.

An "Order Form" means any ordering document, commercial proposal, subscription confirmation, or other written instrument that identifies Services purchased by a Customer and is accepted by both parties.

An Order Form may specify:

  • selected plan;
  • optional modules;
  • Authorized User or usage limits;
  • branches or business units;
  • implementation scope;
  • integrations;
  • subscription term;
  • billing frequency;
  • fees;
  • currency;
  • renewal terms;
  • support or service commitments;
  • other agreed commercial conditions.

Submitting a website contact form, completing the Vertex Commercial solution quiz, requesting a demonstration, or participating in commercial discussions does not by itself create a subscription, contract, payment obligation, or guarantee that Services will be provided.

A binding commercial relationship begins only when the parties enter into an applicable agreement or when the Customer otherwise completes the applicable commercial and payment process that expressly identifies the Services and applicable commercial terms.

Sales-Assisted Purchasing Process

Vertex Commercial generally uses a sales-assisted commercial process rather than a public self-service checkout.

A prospective Customer may discuss plans, features, implementation, integrations, pricing, and other requirements with Vertex Commercial before entering into a paid subscription.

A Contact submission, Demo Request, Solution Quiz submission, plan inquiry, or other preliminary sales communication does not by itself constitute an Order Form, purchase, paid subscription, recurring-payment authorization, or commitment to pay.

Before a payment obligation is created, Customer-specific commercial terms may be documented in a proposal, Order Form, subscription agreement, statement of work, or other applicable commercial documentation.

Depending on the arrangement, those terms may specify the Services purchased, price or pricing basis, currency, billing frequency, subscription term, renewal terms, implementation scope, cancellation requirements, and other applicable conditions.

After the applicable commercial terms are agreed, Vertex Commercial may provide an individualized payment link, invoice, or other payment instructions.

Payment through an individualized payment link constitutes payment toward the applicable agreed commercial obligation; the payment link does not independently replace or modify the underlying commercial agreement.

4. Service Delivery

Vertex Commercial is an electronically delivered software service. No physical shipment is required for access to the Vertex Commercial platform.

Following completion of the applicable commercial process, Vertex Commercial provides access to the Services according to the Customer's agreed plan and implementation scope.

Depending on the Customer's requirements, service delivery may include:

  • account creation;
  • workspace configuration;
  • branch configuration;
  • user setup;
  • data preparation or import;
  • permission configuration;
  • integration setup;
  • workflow configuration;
  • implementation assistance;
  • administrator onboarding;
  • team training;
  • other agreed implementation activities.

Implementation timing varies based on the Customer's requirements, data readiness, integrations, requested configuration, availability of Customer personnel, and other dependencies.

Any specific implementation date, activation date, milestone, or delivery commitment applies only if stated in an Order Form or other written agreement.

Where activation or implementation timing is material to the purchased Services, the expected activation date, implementation timeframe, delivery schedule, or applicable delivery conditions will be identified or made available to the Customer before payment is requested.

Additional information about electronic delivery, implementation timing, activation, Customer dependencies, and geographical availability is available in our Service Delivery information.

Vertex Commercial may make Services available to eligible business customers in the United States and other jurisdictions where Vertex Commercial chooses to offer the Services. Availability in a particular country or region may depend on legal, technical, payment, integration, language, tax, or operational considerations and may be confirmed during the commercial process.

Billing and Payments

6. Subscription Fees and Billing

Fees for the Services are determined by the Customer's applicable Order Form, proposal, subscription confirmation, or other commercial agreement.

Vertex Commercial does not rely on the public website Terms alone to establish the amount of subscription fees payable by an individual Customer.

Before a Customer becomes obligated to pay for Services, the applicable commercial process will identify or make available the material pricing terms relevant to that purchase, which may include the amount charged, applicable currency, billing frequency, subscription term, and renewal terms.

Depending on the Customer's agreement, fees may include recurring subscription fees, implementation fees, optional-module fees, usage-based fees, integration fees, or other charges expressly agreed with the Customer.

Vertex Commercial will not intentionally impose undisclosed recurring subscription charges.

Where recurring billing applies, the Customer authorizes Vertex Commercial and its payment service providers to charge the agreed payment method according to the billing schedule disclosed in the applicable commercial arrangement.

The specific payment method available to a Customer may depend on location, currency, billing arrangement, and other commercial factors.

Where an agreed Vertex Commercial subscription includes recurring billing, the recurring nature of the payment arrangement and the applicable billing frequency, subscription term, renewal conditions, and cancellation terms will be disclosed through the applicable commercial and payment process.

Authorization of an initial payment does not create authorization for undisclosed future recurring charges.

Vertex Commercial does not treat submission of a Contact form, Demo Request, Solution Quiz, or other sales inquiry as authorization for recurring billing.

7. Payment Processing

Payments for Vertex Commercial Services may be processed by third-party payment service providers, acquiring institutions, card networks, banks, or other financial service providers.

Vertex Commercial may transmit payment-related information to such providers as necessary to process authorized transactions, prevent fraud, comply with legal requirements, manage refunds, and administer payments.

Payment service providers may apply their own technical, security, fraud-prevention, and regulatory requirements to payment transactions.

Vertex Commercial remains the provider of the Vertex Commercial software Services and remains responsible for addressing Customer questions concerning Vertex Commercial subscriptions, invoices, cancellations, refunds, and service-related billing matters.

Vertex Commercial does not accept payment on behalf of unrelated third-party sellers through the purchase of Vertex Commercial subscriptions.

Payment for a Vertex Commercial subscription is payment for software and related services provided by Vertex Commercial under the applicable Customer agreement.

8. Taxes

Fees are exclusive of applicable sales, use, value-added, withholding, or similar taxes unless the applicable commercial agreement or invoice states otherwise.

The Customer is responsible for taxes associated with its purchase of the Services except for taxes imposed on Vertex Commercial's net income or other taxes that applicable law requires Vertex Commercial to bear.

Where Vertex Commercial is required by law to collect tax, the applicable tax may be added to the amount charged or invoiced.

Customers claiming a tax exemption are responsible for providing valid documentation reasonably requested by Vertex Commercial.

9. Subscription Term and Renewal

The initial subscription term is specified in the applicable Order Form or other commercial agreement.

A subscription renews automatically only where automatic renewal is disclosed in the applicable commercial arrangement.

Where automatic renewal applies, the renewal term, billing frequency, and applicable renewal mechanics will be determined by the Customer's commercial agreement.

The Customer may prevent a future renewal by providing a valid cancellation or non-renewal request in accordance with the applicable commercial agreement or the cancellation method made available by Vertex Commercial.

Vertex Commercial will not intentionally rely on hidden renewal conditions or undisclosed recurring billing terms.

Any material change to pricing or renewal terms will be communicated in accordance with the applicable agreement and applicable law.

12. Payment Failures

If an authorized payment cannot be completed, Vertex Commercial may notify the Customer and request an updated or alternative payment method.

Vertex Commercial may retry an authorized payment where permitted by the applicable payment arrangement and applicable rules.

If amounts remain unpaid after becoming due, Vertex Commercial may suspend affected Services after reasonable notice where appropriate.

Suspension for non-payment does not eliminate amounts that were validly incurred before suspension.

Vertex Commercial may restore access after outstanding billing issues are resolved.

13. Billing Questions and Payment Disputes

Vertex Commercial is responsible for addressing billing questions relating to Vertex Commercial Services.

A Customer that believes a charge is duplicate, incorrect, unauthorized, inconsistent with its agreement, or otherwise requires review should contact [email protected].

The Customer should provide sufficient information for Vertex Commercial to identify and investigate the transaction.

Vertex Commercial will review billing concerns and, where appropriate, coordinate with the applicable payment service provider or financial institution.

Customers are encouraged to contact Vertex Commercial directly regarding a billing concern so that the matter can be investigated and, where appropriate, corrected or refunded.

Nothing in this section prevents a Customer from exercising rights available through its card issuer, bank, payment service provider, or applicable law.

Cancellation and Refunds

10. Cancellation and Non-Renewal

A Customer may request cancellation or non-renewal of its Vertex Commercial subscription using the cancellation method identified in its applicable commercial agreement, account interface where available, or by contacting Vertex Commercial at [email protected].

Unless an Order Form or applicable law provides otherwise, cancellation prevents future renewal and does not retroactively cancel a subscription period that has already begun.

If a Customer requests cancellation during a prepaid subscription period, access to the Services may remain available through the end of the applicable paid term unless:

  • the parties agree otherwise;
  • the Customer requests earlier account closure;
  • continued access creates a security or legal risk;
  • the subscription is terminated for cause under these Terms.

Vertex Commercial will not require a Customer to continue paying for renewal periods after a properly completed non-renewal or cancellation has taken effect.

Cancellation of a subscription does not automatically cancel amounts that became due before the effective date of cancellation.

Additional cancellation provisions in an Order Form or separate Billing, Cancellation & Refund Policy may apply and will control where they expressly differ from this section.

For additional details, see our Billing, Cancellation & Refund Policy.

11. Refunds and Billing Corrections

Refund eligibility depends on the applicable Order Form, commercial agreement, separate Billing, Cancellation & Refund Policy, and applicable law.

Unless otherwise agreed in writing, fees already paid for a subscription period are not automatically refundable solely because the Customer chooses to stop using the Services before the end of that period.

Vertex Commercial may provide a refund, partial refund, account credit, billing correction, or other remedy where appropriate, including in circumstances such as:

  • an identified duplicate charge;
  • an identified incorrect charge;
  • a payment collected after an effective cancellation where the Customer should not have been charged;
  • a refund expressly required by an applicable agreement;
  • a refund required by applicable law;
  • another situation in which Vertex Commercial determines that a refund or credit is appropriate.

Customers seeking a refund or billing correction should contact Vertex Commercial at [email protected] and provide sufficient information to identify the relevant account, invoice, or transaction.

Vertex Commercial will review the request and communicate the outcome using the Customer's provided contact information.

Approved refunds will generally be returned through the original payment method where practical and supported by the relevant payment provider.

Nothing in these Terms is intended to restrict any non-waivable rights a Customer may have under applicable law or applicable payment-network rules.

Accounts and Customer Responsibilities

5. Customer Accounts

Customers and Authorized Users may be required to create accounts to access the Services.

The Customer is responsible for:

  • providing accurate account information;
  • maintaining current administrative contact details;
  • designating appropriate Authorized Users;
  • assigning appropriate roles and permissions;
  • protecting authentication credentials;
  • preventing unauthorized sharing of accounts;
  • promptly disabling access for personnel who no longer require it;
  • notifying Vertex Commercial of suspected unauthorized account access.

Accounts are intended for authorized individuals and should not be shared between users unless the applicable product functionality expressly allows shared access.

The Customer is responsible for activities performed through its accounts to the extent those activities result from access authorized by the Customer or from the Customer's failure to reasonably protect its credentials or permissions.

Vertex Commercial may require reasonable authentication or verification measures to protect Customer accounts and the Services.

14. Changes to Plans and Services

A Customer may request an upgrade, downgrade, additional module, additional branch, additional Authorized User capacity, integration, or other configuration change.

Changes may affect fees and other commercial terms.

A requested change becomes effective when accepted and implemented according to the applicable commercial process.

Vertex Commercial may improve, update, replace, or modify features of the Services over time.

Vertex Commercial will not intentionally remove a material contracted capability during a committed subscription term without providing an appropriate alternative, adjustment, or other remedy where required by the applicable agreement.

Features identified as beta, preview, experimental, or early-access functionality may change more substantially and may be subject to additional terms.

15. Customer Responsibilities

The Customer is responsible for its use of the Services and for determining whether Vertex Commercial is appropriate for its business operations.

The Customer is responsible for:

  • the accuracy and legality of Customer Data;
  • obtaining required notices, permissions, and consents;
  • configuring access appropriately;
  • complying with employment and workplace laws applicable to its workforce;
  • complying with privacy and data-protection laws applicable to its activities;
  • complying with tax, accounting, payroll, and financial reporting obligations;
  • securing data exported from Vertex Commercial;
  • ensuring that integrations are authorized;
  • maintaining appropriate internal business controls;
  • reviewing AI-generated or automated outputs before relying on them where appropriate.

Vertex Commercial provides operational software and does not replace the Customer's accountants, payroll providers, legal advisers, tax professionals, human-resources professionals, or other regulated professional advisers.

16. Acceptable Use

Customers and Authorized Users must use the Services lawfully and in accordance with these Terms.

A Customer or Authorized User must not:

  • access another customer's account or data without authorization;
  • attempt to bypass authentication or authorization controls;
  • interfere with the security or operation of the Services;
  • upload malware or malicious code;
  • perform unauthorized security testing;
  • use the Services to commit fraud;
  • use the Services to violate applicable law;
  • use the Services to infringe intellectual-property rights;
  • use the Services to unlawfully discriminate, harass, threaten, or harm another person;
  • use the Services to distribute unlawful communications;
  • use automated methods to overload or disrupt the Services;
  • reverse engineer the Services except where applicable law expressly permits it;
  • resell or sublicense the Services except where expressly authorized;
  • use the Services to operate an unlawful business;
  • use another person's credentials without authorization.

Vertex Commercial may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect the Services, Customers, other users, or third parties.

Data, Privacy and Security

17. Customer Data

"Customer Data" means information submitted to, stored in, transmitted through, or generated within the Services by or on behalf of a Customer, excluding Vertex Commercial's own software, system data, and intellectual property.

As between Vertex Commercial and the Customer, the Customer retains its rights in Customer Data.

The Customer grants Vertex Commercial the rights reasonably necessary to host, process, transmit, reproduce, display, and otherwise handle Customer Data for the purpose of:

  • providing the Services;
  • maintaining and securing the Services;
  • supporting the Customer;
  • performing authorized integrations;
  • preventing misuse;
  • complying with law;
  • performing other activities authorized by the Customer or applicable agreement.

Vertex Commercial does not acquire ownership of Customer Data merely because the Customer uses the Services.

18. Personal Data and Privacy

Vertex Commercial processes personal information in accordance with its Privacy Policy and applicable agreements.

Where Vertex Commercial processes personal information on behalf of a Customer in circumstances in which Vertex Commercial acts as a processor or service provider, additional data-processing terms may apply.

Where required by the parties' commercial relationship, a separate Data Processing Agreement may be entered into.

Customers are responsible for determining the legal basis on which they collect and submit personal information to Vertex Commercial and for providing legally required notices to their own customers, employees, contractors, and other individuals.

19. Security

Vertex Commercial maintains technical and organizational measures intended to protect the confidentiality, integrity, and availability of the Services and Customer Data, taking into account the nature of the Services and configured infrastructure.

Customers remain responsible for using available security features appropriately, managing Authorized Users, protecting credentials, and promptly notifying Vertex Commercial of suspected unauthorized access.

No online service can guarantee absolute security, and Vertex Commercial does not represent that unauthorized access or security incidents can never occur.

AI and Third-Party Services

20. AI-Assisted Features

Certain Vertex Commercial Services may include AI-assisted features.

Depending on configuration, such features may assist with searching information, summaries, drafts, operational observations, recommendations, or other tasks.

AI-generated output may be incomplete, inaccurate, outdated, or inappropriate for a particular decision.

The Customer and its Authorized Users remain responsible for reviewing AI-generated output before relying on it, particularly for decisions involving:

  • employees;
  • scheduling;
  • financial records;
  • customer communications;
  • legal obligations;
  • safety;
  • data deletion;
  • other material business actions.

Vertex Commercial may require user confirmation before selected AI-assisted actions are executed.

AI-related data handling may depend on configured services, provider terms, Customer agreements, and applicable data-processing requirements.

21. Third-Party Services and Integrations

The Services may interoperate with third-party products or services selected or authorized by the Customer.

Examples may include accounting platforms, communication providers, payment services, website systems, identity providers, or other external software.

Third-party services are provided under the third party's own terms, privacy practices, availability commitments, and policies.

Vertex Commercial is not responsible for an interruption or failure caused solely by a third-party service outside Vertex Commercial's reasonable control.

Where Vertex Commercial separately resells or expressly assumes responsibility for a third-party service, the applicable Order Form may provide different terms.

Intellectual Property

22. Intellectual Property

Vertex Commercial and its licensors retain all rights, title, and interest in and to the Services, including:

  • software;
  • source code and object code;
  • interfaces;
  • workflows;
  • databases and database structures;
  • designs;
  • documentation;
  • trademarks;
  • logos;
  • product names;
  • reports and templates supplied by Vertex Commercial;
  • improvements and derivative works;
  • other Vertex Commercial technology and intellectual property.

Subject to payment of applicable fees and compliance with these Terms, Vertex Commercial grants the Customer a limited, non-exclusive, non-transferable right during the applicable subscription term to access and use the purchased Services for the Customer's internal business operations.

No ownership of Vertex Commercial software is transferred to the Customer.

23. Feedback

If a Customer or Authorized User voluntarily provides suggestions, ideas, or feedback concerning Vertex Commercial, Vertex Commercial may use that feedback to improve its products and services without an obligation to compensate the person providing it.

This provision does not give Vertex Commercial ownership of Customer Data or confidential business information merely because such information is communicated during support or implementation.

24. Confidentiality

During the commercial relationship, each party may receive non-public information that should reasonably be understood to be confidential ("Confidential Information").

Confidential Information may include business information, pricing, technical information, security information, product plans, Customer Data, credentials, and non-public commercial information.

The receiving party will use Confidential Information only as necessary for the relationship and will use reasonable measures to prevent unauthorized disclosure.

Confidential Information does not include information that the receiving party can demonstrate:

  • is publicly available through no breach of obligation;
  • was lawfully known without restriction before disclosure;
  • was lawfully received from another source without confidentiality obligations;
  • was independently developed without use of the other party's Confidential Information.

A party may disclose Confidential Information where required by law, subpoena, or governmental order, subject to legally permitted notice and protective measures where appropriate.

Availability and Support

25. Availability and Maintenance

Vertex Commercial works to maintain reliable availability of the Services but does not guarantee uninterrupted or error-free operation unless a specific service-level commitment is included in the Customer's applicable agreement.

The Services may occasionally be unavailable due to:

  • maintenance;
  • updates;
  • emergency security work;
  • infrastructure failures;
  • third-party provider failures;
  • internet outages;
  • events outside reasonable control.

Where practical, Vertex Commercial may communicate material planned maintenance that is expected to significantly affect Customer access.

Any contractual uptime commitment or service credit applies only if expressly included in the Customer's applicable commercial agreement.

26. Support

Vertex Commercial may provide support, onboarding, training, implementation assistance, or other customer services according to the Customer's selected plan and commercial agreement.

Support channels, availability, scope, and service commitments may vary by plan.

No specific response or resolution time applies unless it is expressly stated in an applicable agreement.

Suspension and Termination

27. Suspension

Vertex Commercial may suspend some or all Customer access where reasonably necessary because of:

  • material non-payment;
  • a material breach of these Terms;
  • a credible security threat;
  • suspected unauthorized access;
  • unlawful use;
  • risk of material harm to the Services or other Customers;
  • a legal or regulatory requirement;
  • another circumstance in which continued access would create a material security, operational, or legal risk.

Where reasonably practicable, Vertex Commercial will provide notice and an opportunity to resolve the issue before suspension.

Vertex Commercial may act immediately where delay would create a significant security, legal, or operational risk.

28. Termination

Either party may terminate the commercial relationship as permitted by the applicable Order Form, subscription agreement, or other written agreement.

Vertex Commercial may terminate Services for material breach if the Customer fails to cure the breach within a reasonable period after notice where the breach is capable of cure.

Vertex Commercial may terminate immediately where continued provision of the Services would be unlawful, materially compromise security, involve fraud, or create a substantial risk of harm.

Termination does not eliminate payment obligations validly incurred before the effective termination date.

29. Effect of Termination

After termination or expiration:

  • the Customer's right to use the terminated Services ends;
  • outstanding amounts remain payable where applicable;
  • Customer access may be disabled;
  • data-export and deletion processes will apply according to the applicable agreement and data-processing terms;
  • provisions that by their nature should survive termination will remain in effect.

Customers should export business information they reasonably require before account closure where export functionality is available and the applicable agreement permits it.

Vertex Commercial may retain limited information after termination where reasonably required for billing, security, fraud prevention, dispute resolution, legal compliance, or other legitimate business purposes.

Warranties and Liability

30. Warranties

Vertex Commercial warrants that it will provide the Services in a professional manner consistent with the applicable commercial agreement.

Except for express commitments made in an applicable agreement, and to the maximum extent permitted by law, the Services are provided without additional warranties, whether express, implied, statutory, or otherwise.

Vertex Commercial does not warrant that:

  • the Services will be uninterrupted at all times;
  • every feature will meet every Customer-specific requirement;
  • every AI-generated result will be accurate;
  • third-party services will always remain available;
  • all Customer configuration decisions will produce a particular business outcome.

Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

31. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenues, goodwill, or business opportunity, arising from or relating to the Services, except where such limitation is prohibited by law.

To the maximum extent permitted by applicable law, the aggregate liability of Vertex Commercial arising out of or relating to the Services or the applicable Customer agreement will not exceed the amounts paid or payable by the Customer to Vertex Commercial for the affected Services during the twelve months immediately preceding the event giving rise to the claim.

The limitations in this section do not apply to liability that cannot lawfully be limited or excluded.

A separate negotiated commercial agreement may establish different liability provisions, in which case that agreement controls.

32. Indemnification

To the extent permitted by law, the Customer will defend and indemnify Vertex Commercial against third-party claims resulting from:

  • Customer Data that the Customer had no lawful right to provide or use;
  • the Customer's unlawful use of the Services;
  • the Customer's material violation of another person's rights through its use of the Services;
  • the Customer's material breach of the Acceptable Use provisions of these Terms.

Vertex Commercial will provide reasonable notice of an indemnified claim and reasonable cooperation in the defense.

No settlement that admits fault or creates a material obligation for the indemnified party may be entered into without that party's reasonable consent.

Any different indemnification provisions contained in a negotiated agreement between the parties will control over this section.

Disputes and Governing Law

33. Dispute Resolution

Vertex Commercial encourages Customers to contact Vertex Commercial directly when a concern arises so that the issue can be reviewed and, where appropriate, resolved.

Questions or disputes concerning subscriptions, payments, cancellations, refunds, service access, or other Vertex Commercial Services may be submitted to [email protected].

The parties should make reasonable good-faith efforts to resolve a dispute through direct communication before commencing formal proceedings where circumstances permit.

Additional information about our Customer complaint process is available in the Complaints & Dispute Handling Policy.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where necessary to protect security, confidential information, intellectual property, or other rights requiring immediate protection.

Nothing in these Terms restricts rights that cannot legally be waived.

34. Governing Law and Venue

These Terms and disputes arising out of or relating to them are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law principles.

Except where applicable law requires otherwise or the parties agree differently in a written commercial agreement, the state and federal courts having jurisdiction in or over Bernalillo County, New Mexico will have jurisdiction over disputes arising from these Terms.

Each party consents to the jurisdiction of those courts, subject to any non-waivable rights or jurisdictional requirements imposed by applicable law.

35. Compliance with Laws

Each party is responsible for complying with laws and regulations applicable to its own activities under the commercial relationship.

The Customer must not use Vertex Commercial in a manner that would cause Vertex Commercial to knowingly violate applicable law.

Vertex Commercial may restrict availability of Services where reasonably necessary to comply with legal, sanctions, export-control, financial, security, or regulatory requirements.

36. Export Controls and Sanctions

The Customer may not access or use the Services in violation of applicable trade sanctions or export-control laws.

The Customer represents that it will not knowingly use the Services where such use is prohibited by applicable sanctions or export restrictions.

Vertex Commercial may refuse or suspend Services where required to comply with applicable trade restrictions.

Company Information and Contact

47. Company Information

The Vertex Commercial Services are provided by Vertex Commercial.

Legal entity
Vertex Commercial
Entity ID
0008102431
Address
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States
Website
https://vertexcommercial.io
Email
[email protected]
Phone
+1 (505) 298-3585

48. Contact

Questions about these Terms, subscriptions, billing, cancellation, refunds, or the Vertex Commercial Services may be directed to Vertex Commercial by email at [email protected] or by phone at +1 (505) 298-3585.

Postal address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States.

Vertex Commercial1209 Mountain Road Pl NESte NAlbuquerque, NM 87110United States[email protected]+1 (505) 298-3585

Last updated: August 13, 2026

Questions about this document

Vertex Commercial1209 Mountain Road Pl NESte NAlbuquerque, NM 87110United States[email protected]+1 (505) 298-3585